Help & answers
Frequently asked questions
Quick answers to the questions we get most often. Don't see yours? Send us a note.
Where do you deliver?
We deliver hot food within a 7 km radius of our Capilano kitchen — that covers most of the surrounding Edmonton neighbourhoods. Start an order and the checkout flow checks the distance to your address automatically.
How long until my order is ready?
Pickup orders are usually ready in about 20 minutes. Delivery typically arrives in about 45 minutes, depending on the time of day.
What are your hours?
Monday–Thursday: 11:00 AM – 12:00 AM (midnight). Friday–Saturday: 11:00 AM – 2:00 AM. Sunday: 12:00 PM – 11:00 PM.
Is your food halal?
We use halal-friendly meat across our donair and chicken menu. If a specific dish or ingredient matters for your diet, please ask before ordering — we want to be sure it works for you.
How do the 2-for-1 pizza deals work?
You pick two pizzas (or build them yourself in the 2-for-1 builder) and pay one combined price. Toppings can be mixed between the two pizzas — see the menu page for the current combinations and pricing.
Why is the menu cheaper on this site than on delivery apps?
When you order direct, you pay the kitchen rather than a delivery app and its surcharges. We pass that saving straight back to you, which is why our menu prices here are lower than the same dish on third-party platforms.
What payment methods do you accept?
Online orders accept credit and debit cards (Visa, Mastercard, Amex) and Google Pay. The kitchen also accepts payment in-store and over the phone.
How do I track my order?
Once an order is placed, use the Track Your Order page and enter the phone number on the order. The live status updates as the kitchen confirms, prepares, and dispatches your food.
Can I cancel or change an order after I've placed it?
Once the kitchen has started preparing your order, changes are tricky. For specific cases, call the store on (780) 456-1266.
Do you offer gluten-free, vegetarian, or vegan options?
We have vegetarian-friendly pizzas, salads, and sides. For gluten-free crust, vegan cheese, or specific allergen questions, please ask before ordering. For specific cases, call the store on (780) 456-1266.
Can you handle catering or large orders?
Yes — we regularly cook for offices, family gatherings, and events. For anything larger than a normal household order, call ahead so the kitchen can plan around it. For specific cases, call the store on (780) 456-1266.
Do you have a rewards or loyalty program?
A rewards program is on the way. Until it launches, the best way to save is the daily deals, the walk-in special, and the 2-for-1 pizza deals — all linked from the menu.
Still hungry? Pizza is two taps away.
Pickup in ~20 min, delivery in ~45.